Your home in Barcelona, cared for while you’re away.
For owners who let a high-end home on medium-term lets. We prepare every move-in and move-out, look after the guest and report to you every month on a single page.
1 pageevery month, with what has happened in your home and what it costs.
2 quotesbefore any works. No spending without your written approval.
3 monthsof initial contract, with no lock-in.
Plate II · Arches and linen sheers
What we do
What you entrust to us, we look after as if it were our own.
We take care of what happens in the home while you are away: move-ins and move-outs, the guest, cleaning, maintenance and the accounts. Choose one of three plans depending on how much you want to hand over; on any of them you have one named person to call.
In the home
Before every move-in
Before every move-in we do the photo inventory, the cleaning and the bed-linen laundry. Depending on the plan, we also handle monthly or weekly housekeeping and preventive maintenance.
With the guest
During the stay
We arrange viewings, meet the guest at the home and hand over the keys. During the stay we deal with their incidents, in office hours or at any hour on Delegate, and at move-out we check the home and send you the report.
With you
Every month
From Manager up you get a one-page report every month and we meet you every quarter. On Delegate you also have the KYOS dashboard and an activity report.
“We spend nothing without your written approval. When a guest leaves, we change the codes and log who holds each key.”
On all three plans
No spending without your written approval
Two quotes before any works
Initial three-month contract, no lock-in
Fixed quote, in writing
KYOS app, in early access
Plans
Choose how much you want to hand over.
Custodian covers the guest’s move-in and move-out; Manager, the day-to-day; Delegate, the whole operation. We don’t publish rates because every home is different: after visiting it, we send you a fixed quote in writing.
Custodian
We are there at move-in and move-out. You handle the rest.
Includes:
Management of viewings
Photo inventory at move-in and move-out
In-person check-in and key hand-over
In-person check-out and condition check
Everything included
Designed for owners who have time to look after the guest during the stay.
The quote depends on the plan, the home and any services you add, and you receive it fixed and in writing before you sign. We work with homes that let for €7,000 a month or more.
Compare the three plans
Item
Custodian
Manager
Delegate
Viewings management
Yes
With agencies
All of them, with agencies
Photo inventory
At move-in and move-out
Detailed
Detailed, with lookbook
Cleaning and bed-linen laundry before every move-in
Separately
Yes
Yes
Housekeeping
Hourly, separately
Monthly
Weekly
Annual preventive maintenance
No
No
Yes
Annual upholstery cleaning
No
No
Yes
In-person check-in
Yes
Yes, with a walk-through
Yes, with a walk-through
Welcome pack
No
Welcome and information
Premium, with local products
Incident support
No (handled by the owner)
Office hours
At any hour
In-person check-out and key collection
Yes
Yes
Yes
Condition of the home after move-out
Basic check
Thorough report
Thorough report
Deposit coordination
No
No
Yes
Repair quote within seven working days
No
No
Yes
Monthly report
No
Yes
Yes, plus activity report and KYOS dashboard
Meeting with the owner
No
Quarterly
Monthly (strategic)
KYOS app
Included, in early access
Included, in early access
Included, in early access
Initial three-month contract, no lock-in
Yes
Yes
Yes
Outside the plan
Anything your plan doesn’t include, such as extra housekeeping, guest selection or preventive maintenance, can be booked à la carte. We send you a written quote before we do it.
Finding a guest. We coordinate with the agencies you choose; if we bring the guest, we tell you beforehand and agree the terms in writing.
Tax advice. We coordinate with your adviser.
Legal representation. We don’t act as lawyers. Insurance. Buildings, contents and liability cover are the owner’s responsibility.
Works. We coordinate them under a separate quote.
Guaranteed rent and rent default guarantee. We don’t offer them today; if you want rent default insurance, we’ll introduce you to an insurer.
Who we serve
Owners, and also people who buy, invest or stay.
Most of our clients are owners. The rest are guests, buyers, investors, owners’ associations and companies, and each job gets its own quote, fixed and in writing.
Owners
Your home, managed under one of three plans depending on how much you want to delegate.
In short
For homes let at €7,000 a month or more
One named person in charge and a one-page report every month, from Manager up
Area, technical survey, valuation and paperwork up to the notary, on your side and with no seller commissions.
In short
Neighbourhood analysis based on how you will use the home
Technical survey and a valuation with comparables before you make an offer
Paperwork and steps through to the notary, with your lawyer
The home ready to live in or to let once you have bought
We support the purchase; the brokerage is carried out by an agent registered with the RAIC (Catalan Register of Real Estate Agents) with whom we work. We take no commission from the seller.
We help you decide what to buy and where, work out the return with market data and manage the home afterwards.
In short
Investment strategy: profile, areas and regulation, with your advisers
Return analysis with scenarios and sensitivity
Comparative valuation and neighbourhood analysis
Letting and portfolio management with a single point of contact
A model describes scenarios; it does not promise returns. We do not act as lawyers or tax advisers. If you buy, the brokerage is carried out by an agent registered with the RAIC with whom we work.
Maintenance, suppliers and refurbishment for owners’ associations and single-owner buildings.
In short
Maintenance of common areas with vetted suppliers and two quotes
Community portal: notices, incidents and accounts
Insurance claims, building inspections (ITE / IEE) and refurbishment coordination
Single-owner buildings, with one point of contact
We offer maintenance management and services to communities, not property administration. We work with the board and the president and, if the community has an administrator, alongside them.
The diagnostic visit and the quote don’t commit you to anything, and you pay what is in the quote you sign.
1
Week one · ninety minutes
Diagnostic visit
We spend ninety minutes at the home looking at its condition, the installations, the current lease and the accounts. Then we give you a six-page report with the real net rent.
2
After the visit
Fixed quote
We send you in writing what we propose, what is not included and what it costs, with two options at most. We go through it together in a twenty-minute meeting.
3
Ten to fifteen days
Activation
We do the photo inventory, log the keys and set up your owner profile. On Delegate, we also put together the home’s lookbook.
4
Every month
Management
We handle viewings, the guest, incidents and suppliers according to your plan. From Manager up you get the report every month, and sixty days before renewal we send you the year’s review.
Terms
No spending without your written approval, except emergencies up to €750, and in that case we let you know.
Initial three-month contract, no lock-in
If your home lets for less than €7,000 a month or you want holiday lets, we are not the right manager, and we’ll tell you who to call.
KYOS · early access
Your home, from your phone too.
KYOS is our own app. Your guest gets in with their code, reads the house rules and sends us incidents with a photo. You approve quotes from your phone, keep your documents there and, from Manager up, receive the monthly report in it. The guest never sees any financial data about the home.
Kybernes Real Estate · one minute and eleven seconds · no soundWhat the app does
For the guest
Check-in and check-out, with access hand-off
Welcome and city guide
Assistance chat and incidents with photos (at any hour on Delegate)
For the owner
Incidents with quotes, to approve from your phone
Documents and preventive maintenance calendar
Financial dashboard per property, with monthly and quarterly statements (Delegate)
FAQ
What people ask us before signing.
Custodian, if you want to run the day-to-day yourself and only need someone at move-in and move-out. Manager, if you want minimal involvement and a well-cared-for home; it’s the one we recommend to most owners. Delegate, if you don’t want to deal with anything and your guest expects support at any hour. At the diagnostic visit we tell you which one fits your home.
On Delegate we respond within two hours, send the on-call supplier and, if it’s an emergency, authorise up to €750 without asking you, and we let you know. On Manager we handle it first thing on the next working day. On Custodian, the owner handles incidents.
On Manager and Delegate, a one-page monthly report, a report after each move-out and an annual review; on Delegate, also an activity report and a dashboard in the KYOS app. On Custodian, a signed record of every move-in and move-out. And you can always call us.
After the diagnostic visit. We take into account the plan you choose (Custodian, Manager or Delegate), the home (size, condition and installations), how many move-ins and move-outs you expect each year and any à la carte services you want. We send it to you fixed and in writing: what’s included, what isn’t and what it costs.
No. We don’t offer guaranteed rent or lease subrogation today. What protects your income is rent default insurance: we introduce you to an insurer and coordinate the policy.
Yes. The contract starts with three months with no lock-in and then runs month to month, with thirty days’ notice. The exit terms are written into your quote.
Plate III · Linen against the light
Contact
Tell us what you need.
We reply in writing.
Book the introductory callIf you are an owner, buyer, investor or company, we talk for thirty minutes by video call before the visit. Prefer to write to us? Use the form.
No number needed, if you prefer.
Data protection
Controller: Company Group Kybernes, S.L.U. · Purpose: to answer your enquiry, prepare a personalised quote if you ask for one and tell you who to talk to at Kybernes Real Estate · Legal basis: your request (pre-contractual steps) · Recipients: our email, form and hosting providers, with safeguards · Retention: up to 12 months after the last contact · Rights: access, rectification, erasure and others at legal@kybernesgroup.com · More information
If you’re an owner and your rent is below €7,000 a month, we’re probably not the right manager for you. We’ll say so in our first email and give you two alternatives.
